My 13 years of experience in the Tech field, combined with my unique educational background, drives me to develop applications and creative solutions with the experience of the user at heart. I seek to translate the broad needs of the user into actionable components and build these with efficient code.
I've recently realized my long-time dream of becoming a developer and am proud to bring the same positivity, empathy for end-users, and diligent work ethic that I've learned from my previous experiences in Software Support and IT into this new passion.
In previous positions in both the non-profit and for-profit sectors, I applied a can-do attitude to maximize available resources, streamline multiple processes (user provisioning, support request handling, asset management, etc.), and create a team ethos of understanding and respect for our end-users.
When I'm not working, I'm probably playing with my cats or cooking delicious food and planning an awesome travel adventure with my wife.
Click to view:Front-End Certificate
I'm very proud of my work at OpenWater. From day 1, I provided expert guidance to our largest clients, while also helping to grow the support team from just one individual (myself) to a team of 6 dedicated support professionals. I helped engineer solutions for our clients by learning and understanding their varied and sometimes complex needs, and then advising and assisting them as they utilized the OpenWater platform for their awards programs.
When necessary, I jumped into the code as well. One of our product offerings was to customize the front-end to match a client's style guides, and debugging these customized front-end issues was one of my favorite parts of the job. Aside from these issues, I also provided advice and suggestions to clients as to how they can improve the UX of their awards site to increase submissions. Lastly, I helped clients integrate their user authentication systems and databases with the OpenWater API.
Notable clients included:
- American Advertising Federation
- IEEE (various awards programs)
- American Institute of Architects
- Crain Communications
- National Association of the Remodeling Industry
While working with WWTS, I performed field repairs for desktop and notebook computers for both Dell and IBM/Lenovo. These field repairs ranged from swapping out a network card on a desktop to a full tear-down and re-assembly of a laptop in the event of a motherboard replacement. This position required a fair amount of travel as well, sometimes as much as 1,000 miles per week in the Dallas-Fort Worth Metroplex.
At PBT, I was responsible for managing, upgrading, and deploying workstations to our 500+ global staff members. I assisted with network infrastructure and server management, specifically managing our Active Directory and DFS in our multi-campus HQ in Dallas, TX, and also our global VoIP system (Elastix PBX). I also lead initiatives to streamline our support request pipeline and shorten our turnaround on physical repairs to workstations, including the introduction of a ticketing system.
At LCU, I handled supporting, provisioning, and upgrading workstations for around 200 faculty/staff and over 1,000 students. I also helped to maintain network infrastructure for the entire campus.
My education in Intercultural Studies combined the interdisciplinary study of Cultural Anthropology, International Development, Information Technology, Linguistics, and Religious Studies with an emphasis on the practical application of key insights to complex global issues.
"Andrew is an extremely reliable individual. He can expertly troubleshoot issues under pressure and always find a solution to a problem. He genuinely aims to ensure a client is satisfied. I would highly recommend him to any organization."
- Mahjeda Ali, IEEE
Andrew was a pleasure to work with when I was his client. He was very focused on problem solving and always could answer even my difficult questions. He is calm and measured and very helpful!
- Rosemary Maggiore, Crain's NY